Returns & Exchanges

Due to the perishable nature of our popcorn products, we cannot accept physical returns; however, if your order is damaged or unsatisfactory, we are committed to making it right with a replacement or refund.

1

Check Your Order

Inspect your Opopop delivery immediately upon arrival to ensure all flavor pouches and kernels are accounted for and undamaged.

2

Contact Support

If there is an issue, email our customer experience team within 14 days of delivery with your order number and a brief description of the problem.

3

Share Photos

Provide a clear photo of any damage to the packaging or product quality issues to help us improve our shipping and production processes.

4

Resolution

Once reviewed, we will process a store credit, full refund, or ship out a fresh batch of your favorite flavors at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing